We want you to be completely satisfied with your order. If you are unsatisfied for any reason, please return your purchase for a store credit, a credit refund, or an exchange. (see below for details)
Unworn and undamaged merchandise may be returned in its original box within 14 days of the date of delivery. The shoebox must be shipped inside of a shipping carton. The original invoice must accompany the return along with the Return form that came with your order. During the Holiday Season, shoes purchased after November 20th will be returnable until January 5th. Follow the following procedures to return an item.
- Fill out the Return form that came with your order. Be sure to complete all fields: Your name, order number, items you are returning, reason for return, and style #, color and size of any items you wish to exchange for.
- Enclose the Return form with your return items and be sure to send back the shoes in their original shoebox. Place the shoebox in a shipping box. Ship the package back to us with UPS, FedEx or the United States Post Office, and be sure to insure the package for the value of the items enclosed. We are not responsible for lost items, so be sure to get a tracking number.
- Send package to C & E Fashions, Inc. 839 South Los Angeles Street Los Angeles, CA. 90014 Refunds are processed within approximately 3 business days of our receipt of your merchandise. Your refund will be credited back to the same card used to make the original purchase, less the shipping. Refund times will depend on the credit card company's policies. Merchandise received more than 14 days after the date of delivery will not be eligible for a return. Worn or damaged merchandise will not be eligible for a return.
- You are responsible for the cost of shipping items back to C & E Fashions. We will ship your replacement items at no additional cost.
- Please Note: Shoes not returned in their original box will not be accepted for return or exchange. Shoes not shipped in a shipping carton will not be accepted for return or exchange.
- Please Note: Items returned after 14 days of date of delivery will not be accepted for return or exchange.
- Please Note: Items which are marked as FINAL SALE are not eligible for Return.
- Please Note: Special Orders are not eligible for Return.
- Please Note: Shoes purchased on Layaway are not eligible for Return.